Job Responsibilities：

Duties Description

The Deputy Director of the Department of Public Service’s Office of Consumer Services (OCS), under the direction of the Director of OCS, will perform duties including but not limited to:

• Overseeing staff responsible for advocating on behalf of residential and business customer interests in utility rate cases and other Commission proceedings; conducting outreach events and public statement hearings; establishing policies related to Retail Access, submetering, metering, etc.; analyzing utility proposals, petitions and proceedings and the positions and interests of other parties; developing staff’s proposals to address consumer advocacy issues presented in a proceeding; preparing expert testimony in litigated proceedings; negotiating multi-party agreements on issues; and participating on staff teams to prepare joint proposals, statements in support, briefs, and Commission session memoranda.

• Overseeing the development of utility programs to promote affordability of essential services for low-income customers, monitoring utility low-income program operations and performance, promoting residential consumer access to essential services, and other opportunities for mass market customers, particularly low-income customers and customers with special needs, to realize the benefits of competitive markets and Reforming the Energy Vision (REV).

• Maintaining expertise in the Commission’s residential consumer protections rules and related Commission Orders and of current matters from a broad policy perspective related to all major aspects of the energy and telecommunications industries, market structure, and the full range of regulatory issues before the Commission.

• Establishing and maintaining effective working relationships with utilities and with non-utility providers of services to utility customers, including the New York State Office of Temporary and Disability Assistance (OTDA), New York State Division of Housing and Community Renewal, New York State Energy Research and Development Authority (NYSERDA), local community action agencies, energy services companies and trade associations.

• Responding to complex inquiries and complaints regarding utility services to customers.

• Maintaining full knowledge of current matters from a broad policy perspective related to all major aspects of the energy and telecommunications industries, market structure, and the full range of regulatory issues both nationally and those before the Commission.

• Representing the Director at Department management meetings and in meetings with utilities and other public agencies. Applying first class interpersonal and communication skills and working collaboratively with Department Directors and Executive Staff.

• Assisting the Director with the coordination of work within the office with other offices in the Department. Making assignments to staff and providing the tools, resources, and guidance to enable staff to perform at a high level, ensuring quality control, and ensuring office policies and procedures are followed.

• Helping ensure OCS staff is well prepared to participate in meetings, hearings, negotiations collaboratives and public meetings. Fostering a professional environment conducive to teamwork and mutual respect. Resolving interoffice disputes over policy positions and/or proposed adjustment.

Requirement：

Additional Comments

Salary will be commensurate with experience. The primary location for this position is either Albany, NY or New York City, NY with at least 10% travel, which may vary depending on location. This is an appointment to a position in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the appointing authority. Appointment to this position is contingent upon Division of Budget approval.

The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the Accessibility Link on the DPS webpage at dps.ny.gov.