×

contact us

· If you have any questions, please contact us ·

EN|CN
Call

Global Recruitment

We provide you with employment opportunities in TeHiring to help you have a competitive start in your career. TeHiring is looking forward to your joining!

招贤纳士

我们为您提供在Tehruing以及倍投企业的就业机会
Tehruing助您拥有职业生涯具有竞争力的起点,Tehruing期待您的加入!

Desktop Support Specialist
beijing
不限
Details

Job Responsibilities:

Primary Responsibilities

  • Evaluate and recommend new technology as it relates to the end user.

  • Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.

  • JAMF / SCCM package creation administration and support.

  • Interface with other Core Services teams to solve complex issues.

  • Create / Maintain support solutions and documentation for service desk.

  • Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.

  • Proactively automate, streamline and simplify engineering processes and routine tasks

  • Aid technical staff leads on large complex projects.

  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

  • Perform other related duties as assigned.



Requirement:

Knowledge, Skills and Abilities

  • Administrator-level knowledge of client management systems: Configuration Manager, Jamf, and Microsoft Intune

  • Good understanding and promotion of end user technology standards for hardware, OS, core applications, and peripherals

  • Demonstrated troubleshooting capabilities of Windows 10 and macOS clients

  • Working knowledge of directory services (LDAP, AAD, AD) and M365 stack

  • Working hands-on familiarity with networking (TCP/IP) and server equipment, operating systems (Windows 2008/2012/Linux), infrastructure application (DNS/SMTP/DHCP, etc.), storage systems, and IT infrastructure operations

  • Operates under minimal direction

  • Good problem solving skills: ability to fix a complex issue down to potential contributing components, identify root case if possible or capture supporting evidence for customer concern


Qualifications

  • Bachelor’s Degree in computer science or related field or equivalent work experience in a technical discipline related to information technology that demonstrates technical competency

  • Minimum of 1 year as desktop support analyst or equivalent

  • Show us 2+ years of strong customer service experience



WeChat

To top