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Primary Responsibilities
Evaluate and recommend new technology as it relates to the end user.
Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
JAMF / SCCM package creation administration and support.
Interface with other Core Services teams to solve complex issues.
Create / Maintain support solutions and documentation for service desk.
Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.
Proactively automate, streamline and simplify engineering processes and routine tasks
Aid technical staff leads on large complex projects.
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned.
Knowledge, Skills and Abilities
Administrator-level knowledge of client management systems: Configuration Manager, Jamf, and Microsoft Intune
Good understanding and promotion of end user technology standards for hardware, OS, core applications, and peripherals
Demonstrated troubleshooting capabilities of Windows 10 and macOS clients
Working knowledge of directory services (LDAP, AAD, AD) and M365 stack
Working hands-on familiarity with networking (TCP/IP) and server equipment, operating systems (Windows 2008/2012/Linux), infrastructure application (DNS/SMTP/DHCP, etc.), storage systems, and IT infrastructure operations
Operates under minimal direction
Good problem solving skills: ability to fix a complex issue down to potential contributing components, identify root case if possible or capture supporting evidence for customer concern
Qualifications
Bachelor’s Degree in computer science or related field or equivalent work experience in a technical discipline related to information technology that demonstrates technical competency
Minimum of 1 year as desktop support analyst or equivalent
Show us 2+ years of strong customer service experience
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